Frequently Asked Questions
Everything you need to know about your Trua Clinic journey.
What is the return policy for Trua Clinic products?
We offer a 30-day return policy for unopened and unused products in their original packaging. Due to hygiene standards, we cannot accept returns on opened skincare items.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
Are your beauty products dermatologically tested?
Yes, all Trua Clinic products undergo rigorous clinical testing and are dermatologist-approved to ensure safety and efficacy for all skin types.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping costs and delivery times will be calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are Trua Clinic products cruelty-free?
Absolutely. We are committed to ethical beauty; none of our products or ingredients are tested on animals.